Canva Editor Not Loading

Workaround for Canva Editor not loading

Raluca Stoica avatar
Written by Raluca Stoica
Updated over a week ago

If you encounter an issue where, when trying to use the Canva integration to modify or create Canva media, the system will not redirect you to the Canva interface (to log in or to modify your existing projects).

This is a bug on the Canva API which has been identified by our team and we have found a workaround.

Workaround for the issue – Only works in PWA (browser) mode:

  • Login to and do nothing. You can close the browser tab after login

  • Use the same browser to access Telemetry User App.

  • The issue should be resolved. You can Create or Modify designs without any problem.

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